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![]() ![]() Red Light Center Serial Number On AReplace Your Cisco Headset 500 Series Ear PadsTroubleshoot Your Cisco Headset 500 SeriesYou may experience issues related to the following scenarios:Your headset cannot communicate with your selected call device.The sound in your headset speakers is poor.You cannot be understood when you speak into the headset microphone.If you experience problems, your administrator can help troubleshoot the root cause of the problem.Report Headset Issues Through Your Cisco IP Phone What to Do FirstTry these actions first if you have trouble with your Cisco Headset 500 Series.If you are using the Cisco Headset 520 Series or Cisco Headset 530 Series:Unplug and replug your headset into your call deviceIf you are using the Cisco Headset 560 Series:Unplug your headset base from its power source, wait a moment, and plug the power source back in.Restart your wireless headset. Find Your Headset Serial Number on a Cisco IP Phone Check Your Headset Firmware on Cisco JabberPlace the headset on to the base to pair with the headset.Make sure that your base is not receiving interference from other DECT sources. Reconnect the headset.Check the connectivity of your call source.You Hear Garbled or Inconsistent Sound in Your Wireless Headset ProblemTest you call device to see if the problem is in your headset or with your device.Try a different headset or audio source with your call device.On a Cisco IP Phone, use the handset to make a call.Try these steps if you decide your headset is the source of the poor audio quality.Make sure you have the most recent firmware versions on both your headset and your call device.Press and hold the Press and hold the Call button for 4 seconds to turn off the headset. SolutionUsing Cisco Headset 521, 522, 531, and 532:Unplug your headset from the call source. Make sure that all cords are properly plugged in.Check your device settings to see if your headset is detected.On a Cisco IP Phone connected to Cisco Unified Communications Manager: Press Applications and select Accessories.On a Cisco IP Phone with Multiplatform Phone Firmware: Press Applications and select Status > Accessories.On a Cisco Webex Desk Series: Tap on the screen and select from the available audio devices in the upper right corner.On Cisco Jabber: Click Menu > Options > Audio.On Cisco Webex: Click on your profile picture and select Settings > Audio > Cisco Headset.On Cisco Webex Meetings: Click Audio > Computer Audio Settings.Test a different headset with your device to determine if the problem is with your wireless headset or your device.If you are using your headset with a Cisco IP Phone, make sure that your headset software and phone firmware version is up-to-date.If you are using your headset with Jabber or Webex on a Windows or Mac device, close other open soft clients.Update Your Cisco Headset Firmware With a Cisco IP Phone Problems With Your Headset AudioYou Hear Garbled or Inconsistent Sound in Your Wired Headset ProblemThere is sound coming through the headset but it is inconsistent or full of static. SolutionOn a Cisco IP Phone with Multiplatform firmware: Press Applications and select Status > Accessories.In Cisco Webex: Click on your profile picture and selct Settings > Audio > Cisco Headset.Ensure that the headset base is plugged into a power source. Press the volume controls on your inline controller or wireless headset to adjustEnsure that the audio output on your device is set to Cisco Headset.On a Cisco IP Phone with Multiplatform Phone firmware: Press Applications and select Status > Accessories.In Cisco Webex: Click on your profile picture and select Settings > Audio > Cisco Headset.In Cisco Webex Meetings: From the Select Audio Connection drop-down list, select Cisco Headset.You Can't Hear Sound Through Your Wireless Headset ProblemThere is little or no sound coming through your wireless headset. SolutionCheck the volume level on your headset. Mac app for video recording webcamPress Mute on your controller or to mute and unmute your microphone. SolutionsCheck to make sure your microphone is not muted. When joined, the headset and base sync automatically.Check that the headset base is properly connected to your desired call device.If you use your headset with a multibase, make sure that your desired call source is selected.Check the battery level on your wireless headset.Other People Can't Hear You on Your Cisco Headset 520 Series or Cisco Headset 530 Series ProblemYou cannot be heard when using your Cisco Headset 520 Series or Cisco Headset 530 Series. Place the headset into the base to pair the headset and base.Make sure that the headset is properly seated. When you are muted on a call, the call indicator LED on yourMake sure that your base is properly plugged into your preferred call device. Press Mute on your wireless headset to mute and unmute your microphone. SolutionsCheck to make sure your microphone is not muted. For optimal sound, the headset microphone should be no further than 1Make sure that your headset is properly plugged into your preferred call device.Check that your desired call device detects your headset.Other People Can't Hear You on Your Cisco Headset 560 Series ProblemYou cannot be heard when using your Cisco Headset 560 Series.
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